Return & Refund Policy

At DGirok, customer satisfaction is our top priority.

1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order if:

- The product is damaged or defective
- You received the wrong item

2. Non-Returnable Items
We do not accept returns for:

- Used or worn products
- Items damaged by the customer
- Custom-made or personalized items (unless faulty)

3. Return Process
To request a return, please contact us via WhatsApp or email with your order details and product images.

4. Refund Policy

- Once we receive and inspect the returned product, we will process your refund
- Refunds may take 5–7 working days

5. Exchange Policy
We offer exchange for size or defects (subject to availability).

6. Shipping Costs

- Customer may bear return shipping charges (unless product is defective)